No SLA
R
450
hour
-
• Initial call out (1hr)
-
• Limited telephonic support
-
• 24hr Remote support
-
• Standard Hardware pricing
-
• 24hr Call-to-Fix
-
• Proactive support
-
• Hardware discount
-
• AntiVirus Management
-
• Backup management
-
• Device Limit (1)
-
• Automatic Remote updates
Basic SLA
R
4600
Monthly
-
• 12 Hours Support
-
• 1 Hour proactive support
-
• 8hr Call-to-Fix
-
• Basic telephonic support
-
• Remote support
-
• 5% Discount on hardware
-
• Online network monitoring
-
• AntiVirus Management
-
• Backup management
-
• Device Limit (10)
-
• Automatic Remote updates
Standard SLA
R
6500
Monthly
-
• 26 Hours Support
-
• 4 Hours Proactive Support
-
• 4hr Call-to-Fix
-
• Premium telephonic support
-
• Remote support
-
• 8% Discount on hardware
-
• Online network monitoring
-
• AntiVirus Management
-
• Backup management
-
• Device Limit (15)
-
• Automatic Remote updates